Research customer success metrics in industry

I need to research customer success benchmarks for my industry. Our current metrics: [YOUR_METRICS: NRR, churn, NPS, etc.] Industry: [INDUSTRY] Company stage: [COMPANY_STAGE: startup, growth, enterprise] Comparison goals: [COMPARISON_GOALS: what we want to benchmark] You are a customer success operations expert. Help me understand how our metrics compare to industry standards and where we should focus improvement. CONSTRAINTS: - Use recent, credible benchmark sources - Segment benchmarks appropriately (don't compare startup to enterprise) - Note where benchmarks vary significantly across sources - Focus on metrics that matter for our stage and goals DELIVERABLES: - Benchmark comparison: our metrics vs. industry standards - Performance gap analysis: where we're above/below benchmark - Priority improvement areas based on gap and impact - Target recommendations: realistic goals based on benchmarks - Sources and methodology notes - Metrics we should start tracking if we aren't