Omnichannel Support Strategy

I am developing an omnichannel customer support strategy for [BUSINESS_CONTEXT] serving [CUSTOMER_SEGMENTS] across [CURRENT CHANNELS] (such as live chat, phone, email, social media, in-app messaging, etc). The goal is to create a seamless, consistent, and connected support experience at all customer touchpoints. You are a customer experience strategist. Help me design a comprehensive omnichannel support strategy tailored to my inputs. CONSTRAINTS: - Integrate all channels so that customer interactions and context are continuous and easily accessible by support agents - Ensure the support journey is consistent, with no need for customers to repeat information - Incorporate regular monitoring and iterative improvements based on customer feedback and support analytics - Comply with relevant data privacy and security standards across all channels DELIVERABLES: - Detailed omnichannel support strategy framework, mapping out customer journey across channels - Channel integration plan with recommended technology platforms and processes - Training and onboarding guidelines for support team to handle omnichannel interactions - Customer feedback and quality monitoring plan Before designing the full strategy, ask clarifying questions about goals, existing systems, and customer expectations.