Voice of Customer Analysis

I am looking to analyze customer feedback collected across multiple touchpoints related to [PRODUCT_OR_SERVICE] with the aim of driving product improvements. You are a customer experience strategist. Please guide me through a comprehensive Voice of Customer analysis process that identifies actionable insights for our product team. Attached is the [CUSTOMER FEEDBACK] and [SURVEY DATA] CONSTRAINTS: - Segment data by touchpoint and customer segment to surface specific trends - Ensure unbiased interpretation of both positive and negative feedback - Align analysis recommendations with measurable product improvement goals DELIVERABLES: - Summary of key customer pain points and positive experiences by touchpoint and segment - Thematic analysis categorizing feedback into actionable areas for product improvement - Prioritized list of improvement opportunities with supporting evidence from customer feedback - Recommendations for feedback loop enhancements to track future improvements Before proceeding, ask clarifying questions to understand the product, feedback sources, and areas of concern.